Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

You will receive a shipping confirmation email with tracking information (where available) once your order has been dispatched.

Shipping Time & Delivery

Once dispatched, orders typically arrive within 7–12 business days, depending on the destination country and local customs processing.

Stage	Estimated Time
Order Processing	1–2 business days
International Shipping	7–12 business days
Total Estimated Delivery	8–14 business days

Please note that delivery times are estimates and not guaranteed. Factors such as customs clearance, local courier delays, weather conditions, or high shipping volumes (e.g., during holidays) may extend delivery times beyond the estimated window.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. [Insert details: e.g., "We offer free standard shipping on orders over $X" or list your specific rates.]

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your package's journey. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [Insert Support Email] — we will do our best to correct it before dispatch, but cannot guarantee changes once an order has shipped.

Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated delivery window, please contact our support team at [Insert Support Email] with your order number. We will work with our shipping partners to locate your package or provide a resolution.

Multiple Items / Split Shipments

If you order multiple items, they may be shipped separately from different warehouses and may arrive at different times. This is normal and does not indicate a problem with your order.

Contact Us

If you have any questions about your shipment, please reach out to us at: velmae.inquire@outlook.com