Shipping policy
Shipping Policy
Effective Date: 01012020 Business Name: Velmae Contact Email: velmae.inquire@outlook.com
Thank you for shopping with Curvella™! Here's everything you need to know about how we get your order to you.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You'll receive an email notification with tracking information once your order has shipped.
Orders placed during high-volume periods (sales, holidays) may experience slightly longer processing times.
2. Shipping Rates
We're proud to offer free shipping on all orders, no minimum purchase required — for both domestic and international customers.
3. Shipping Origin
All orders ship from our US-based warehouse.
4. Estimated Delivery Times
| Destination | Estimated Delivery Time* |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| United Kingdom & Europe | 7–14 business days |
| Australia & New Zealand | 7–14 business days |
| Rest of World | 10–20 business days |
*Delivery times are estimates starting from the shipment date, not the order date, and do not include our 1–3 day processing time. Actual delivery times may vary due to customs processing, carrier delays, weather, or other factors outside our control.
5. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to update after you receive it.
6. International Shipping, Customs & Duties
We ship worldwide! Please note:
- International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total.
- Customs policies vary widely by country — we recommend checking with your local customs office for more information before ordering.
- We are not responsible for delays caused by customs processing.
7. Shipping Delays
While we do our best to meet estimated delivery windows, occasional delays can happen due to:
- High order volume
- Carrier delays
- Customs processing (international orders)
- Weather or other events outside our control
If your order is significantly delayed, please reach out to us at velmae.inquire@outlook.com and we'll help track it down.
8. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at velmae.inquire@outlook.com — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.
9. Lost or Stolen Packages
If tracking shows your package as delivered but you haven't received it:
- Check around your property and with neighbors
- Contact the shipping carrier directly with your tracking number
- Contact us at velmae.inquire@outlook.com if the issue isn't resolved — we'll do our best to assist, though we are not liable for packages confirmed as delivered by the carrier.
10. Multiple Items / Split Shipments
If you order multiple items, they may arrive in separate packages or at different times. You will receive tracking information for each shipment.
11. Contact Us
Questions about your shipment? We're happy to help:
Email: velmae.inquire@outlook.com Business Name: Velmae
This policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional familiar with e-commerce, consumer protection, and international shipping regulations before publishing.