Refund policy

Return & Refund Policy

At Velmae, we want you to love your shapewear. If something isn't right, here's exactly how our return and refund process works.

1. Return Window

You have 30 days from the date your order is delivered to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

For hygiene reasons, items that show signs of wear, washing, or damage caused by the customer may not be eligible for a refund.

3. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or is not what you ordered, we've got you covered at no cost to you:

  • Return shipping is free for defective, damaged, or incorrect items
  • We will send a full refund or replacement, your choice
  • Please contact us within 7 days of delivery with your order number and a photo of the issue so we can resolve it quickly

4. Change-of-Mind Returns

If you'd simply like to return an item for a reason other than a defect or error on our part (e.g., wrong size, changed your mind):

  • Return shipping is the customer's responsibility
  • A 10–15% restocking fee will be deducted from your refund to cover processing and handling
  • The item must meet the eligibility requirements listed in Section 2

5. How to Start a Return

  1. Email us at velmae.inquire@outlook.com with your order number and reason for return
  2. We'll review your request and send you return instructions (and a prepaid label, if applicable)
  3. Ship the item back to the address provided
  4. Once received and inspected, we'll process your refund or exchange

6. Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

  • Approved refunds are issued to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider
  • Original shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items
  • If a restocking fee applies (see Section 4), it will be deducted from your total refund amount

7. Exchanges

Want a different size or color instead of a refund? Let us know when you submit your return request and we'll arrange an exchange once your original item is received and inspected.

8. Late or Missing Refunds

If you haven't received a refund within the timeframe above:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank, as processing times vary
  4. If you've done this and still haven't received your refund, contact us at velmae.inquire@outlook.com

9. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked "Final Sale"
  • Gift cards
  • Items returned after the 30-day window

10. Contact Us

Questions about your return or refund? Reach out anytime:

Email: velmae.inquire@outlook.com  Business Name: Velmae